Help & FAQ

hightail upload

How do I send my digital photos, or files to KAV by internet?

Since email accounts usually limit attachment file sizes, the most efficient way to send us your digital photos video or audio files is by using our file transfer service. Click the Hightail upload link button to add files from your computer to our drop box. Maximum file size is 10 Gb.

▲ Upload Your Files

Downloading Your Completed Project Files

Once we have completed your project, we can also use this service to send you your previews or final edited videos, photos or audio recordings.

Having upload issues from a mobile device?

Some mobile users have reported that they could not get past the Hightail terms acceptance page as it does not display correctly on smaller screens. To remedy this issue, visit our Hightail upload page on a device with a larger screen such as a laptop or desktop computer. Upload a small, sample file, then click on the “accept terms” button. This will register your email address and your acceptance of terms. At this point, go back to your mobile device and retry your upload using the email address you entered on the computer. You should not see the terms acceptance page again.

Blank Screen on Upload Page?

Hit the refresh button on your browser and this should fix it.

Cellular Data vs Wi-Fi

Remember, if you are sending large files from your mobile device, you should be connected to Wi-Fi to ensure better upload speed and prevent potential overages and additional fees from your cellular data provider.

Tech Talk